Few Not Many is a service practice, not a product. Refund logic is different for service work than for software, and we want to be straightforward about how it works here, rather than write a fake guarantee neither side believes.

What this covers

This policy applies to retainer fees paid by clients of Few Not Many. It explains when we offer refunds, when we don't, and what other recourse is available if you're not happy with the work.

The policy is read alongside our Terms of Service and the specific Statement of Work signed at the start of each engagement. Where the signed agreement provides for different refund terms, the signed agreement takes precedence.

When refunds apply

We offer refunds in three specific situations.

Before work begins. If you have paid an advance or the first monthly retainer and want to cancel before any work has started — research, interviews, drafting — we will refund the full amount within seven working days. Once research or interview work has begun, this option no longer applies, since the work itself is in progress.

If we end the engagement on our side. If we choose to end the engagement during a month for any reason — capacity, ethical concerns, change in our own circumstances — we will refund the prepaid fees for any work not yet performed. Pro-rated by the work delivered to date.

For billing errors. If we invoice incorrectly — duplicate charges, mistakes in the amount, charges for services not in your Statement of Work — we will correct the error and refund any overpayment within seven working days of being notified.

When refunds do not apply

Refunds are not available in the following situations.

After work has been delivered. Once research is complete, profiles are rebuilt, messages are written, or posts are drafted, those hours of work have been spent. We cannot un-spend them. If you change your mind, end your business, or pivot away from LinkedIn after work has begun in a given month, that month's fee is non-refundable.

For unsatisfactory outcomes outside our control. We promise to do the work with care. We do not promise specific outcomes — number of replies, meetings booked, deals closed. If a campaign produces lower reply rates than expected, or if particular prospects do not respond, that alone is not grounds for a refund. The market is not within our control.

For change of mind during the three-month minimum. The retainer has a three-month minimum commitment, which is explained during scoping and stated in the Statement of Work you sign. Ending early during those three months does not entitle you to a refund of the unused months, except where we ourselves choose to release you from the commitment.

For third-party costs already incurred. Any costs we incurred on your behalf — Sales Navigator subscriptions, paid LinkedIn promotional tools, specialist research subscriptions — are non-refundable once paid to the third party.

If the work falls below the standard

This is the part of the policy that matters most, and the part that most agencies do not write down.

If a draft we send you is not good — if it does not sound like your voice, does not reflect the research we promised, or does not meet the standard we said we would meet — we will revise it without additional charge. Until it is right. If it is still not right after a reasonable round of revisions, we will replace it entirely at our own cost.

This is part of how we work, not a special concession. The retainer pays for work that meets a standard. If the work does not meet the standard, we have not fulfilled our part of the agreement, and we will keep working on it until it does.

If after several rounds of revision we cannot agree that the work meets the standard, the right answer is usually to end the engagement under the notice terms in our Terms of Service, not to argue about a refund. We will not retain a client whose work we cannot do well.

How to request a refund

The fastest way is to write to Saurin directly — through the contact form on the home page, or by DM to Forum on LinkedIn. Tell us:

We will respond within three working days and either confirm the refund, propose a different resolution (revisions, partial credit, a different scope), or explain why a refund is not available in your case.

How refunds are processed

Approved refunds are returned to the original payment method used. Bank transfers typically clear within five to seven working days for Indian banks, and seven to ten working days for international transfers. We do not charge processing fees for refunds.

For payments made via online platforms (Stripe, Razorpay, similar), refund timelines depend on the platform and your bank's processing speed. Where the platform charges a non-refundable transaction fee, we will absorb that fee for refunds initiated due to our error, and we will deduct it from the refund only if the refund is initiated by the client.

Disputes

If you are not satisfied with our response to a refund request, the next step is a written escalation to Saurin, who will personally review the case. We prefer to resolve disputes in conversation, before either side considers legal action.

If the dispute cannot be resolved that way, it will be governed by the same dispute-resolution provisions as our Terms of Service — under the laws of India, with exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Changes to this policy

We may update this policy from time to time. Any change that materially affects active client engagements will be communicated directly to the affected client, and the existing engagement will continue under the older terms unless the client agrees in writing to the new ones.

Questions

If anything here is unclear before you become a client, ask during scoping. We would rather over-explain the refund situation up front than have a confused expectation about it later. Use the contact form, or DM Forum on LinkedIn. Saurin reads such queries himself.